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 Consent for the use of personal data for the finality specified at the point a) and b) of the note

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Pursuant to Legislative Decree 21/2014, the customer who is a consumer has the right to withdraw from the purchase contract stipulated with Vascocaffe.it, without any penalty and without indicating the reasons. The withdrawal period expires after 14 (fourteen) days from the date on which the customer or a third party other than the courier and the designated customer acquire physical possession of the products.

In case of withdrawal from this contract, all the payments made to Vascocaffe.it will be refunded to the customer, including delivery costs (except for the additional costs deriving from the customer's choice of a different type of delivery from the standard offered by Vascocaffe.it), without undue delay and in any case not later than 14 (fourteen) days from the day on which Vascocaffe.it receives the goods returned or the customer has unequivocally demonstrated that it has sent back the goods, depending on what situation occurs first.

By this deadline, the Customer must notify Vasco Caffè of the intention to withdraw from the contract in one of the following ways:
- by sending a registered letter with acknowledgment of receipt or any other explicit communication of the decision to withdraw, to the following address / number:

BVA DISTRIBUTION OF BALICE VASCO AMEDEO, with headquarters in Molfetta (BA), Via Pansini Legnami, 9 - Z. I. ASI.

- By writing the following e-mail address: customer@Vascocaffe.it within 3 (three) working days from receipt of the notice of withdrawal, Vascocaffe.it will send to the Customer, to the e-mail address indicated in the order or in the withdrawal request, communication of acceptance of the return.

Within 14 days, Customer will, at its own expense, send the carefully packaged product to the following address:

BVA DISTRIBUTION OF BALICE VASCO AMEDEO, with headquarters in Molfetta (BA), Via Pansini Legnami, 9 - Z. I. ASI.

Returned products must be sent to Vascocaffe.it without undue delay and in any case within 14 (days) from the date on which the customer has notified Vascocaffe.it of his intention to withdraw. The date of postal delivery or delivery to the courier will apply. The shipping costs of the returned products will be fully borne by the customer.

Refunds will be made using the same payment method used for the initial transaction.
BVA DISTRIBUZIONE will reimburse all payments within 14 (fourteen) days from the date on which it became aware of the Customer's right of withdrawal, including delivery costs (except for the additional costs deriving from the possible choice of a type of delivery different from the less expensive type of standard delivery offered by Vascocaffe.it.

Vascocaffe.it may withhold the reimbursement until it has received the whole product or until the Customer has demonstrated that it has sent back the goods, depending on which situation occurs first. The customer will be solely responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the products.

It is specified that:
1. It is absolutely forbidden to remove seals or labels;
2. The products must be shipped healthy, clean, intact and complete, including any accessories;
3. It is forbidden to use the products for "trial" purposes before making the return.
4. The right of withdrawal does not apply to sealed products opened by the consumer, nor to sealed goods that do not lend themselves to being returned for hygienic reasons or connected to the protection of health that have been opened after delivery.
5. The right of withdrawal is reserved exclusively for consumers (natural persons who purchase goods not for purposes related to their professional, commercial or entrepreneurial activity), therefore it cannot be exercised by legal persons and natural persons acting for purposes related to professional activity possibly carried out.

In the event that the customer does not comply with the terms for the right of withdrawal and return indicated above, or the provisions referred to in points 1), 2), 3), 4) and 5), Vascocaffe.it will not be required to refund the purchase price of the products to the customer. In the event that the customer has returned these products, he may ask Vascocaffe.it to send back the same items purchased, but with return costs fully charged to the customer who has violated the rules on the right of withdrawal.

You can decide to make a change within 14 days of receiving the goods by contacting us via e-mail and indicating the number of your order and the reasons for which you intend to change it.

Only intact and sealed products can be changed. The item change is subject to stock availability. Shipping costs for exchanges are the responsibility of the customer.